RETURNS & EXCHANGES POLICY
We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed and in its original condition
- Originals receipts would need to be included
- All items would need to be purchased originally from trueartisans.in
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us
Sales item(s) are non-exchangeable nor returnable.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 07 days of the delivery date of orders. All requests for returns however, would need to be strictly made online at www.trueartisans.in for both local and overseas deliveries.
2. EXCHANGES & RETURNS ONLINE
2.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
2.2 Mail us your parcel via a traceable mode of postage.
2.3 Wait for our email confirmation and you will be notified once your online Store Credit Voucher is ready. Generally, the processing period is 5 working days upon receipt of your parcel.
2.4 You are liable to get a refund of money when we have shipped a defected or incorrect items. You can opt to receive a refund either as store credit or your money back . Incase of store credit we offer full refund without deduction. Your online Store Credit Voucher is valid for 90 days and can be used for your next purchase online. It is strictly non refundable, non extendable, non exchangeable for cash later.
Online Store Credit are to be used in a multiple transaction.
2.5 Cash refunds. ( money back) will be credited to the original purchaser’s method of payment with a 5% restocking fee deduction. We estimate refunds will be made by the provider of your payment method within 07 working days. Working days are Monday to Friday excluding India public holidays.
2.6 Online Store Credit given will be at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.
2.7 However, if any of the products received is deemed defective or a wrong shipment, trueartisans.in will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability.
2.8 No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
2.9 All returns and exchanges made via our online portal at www.trueartisans.in would need to be shipped back to us
3. OTHER TERMS & CONDITIONS
3.1 All items that are returned and exchanged, can only be made once.
3.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
3.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
3.4 Craft Brigade makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
3.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of India
3.6 All decisions made by trueartisans.in is final